Thank you for your continued support of Tokyo MK.
I am the newly appointed President, Xiang Xinjiang.
Tokyo MK began its operations in 1997 and has now reached its 25th anniversary. With the support of our customers, the number of vehicles, which was 84 at the beginning, has grown to 271, and we are currently operating in the field of hire cars and taxis.
In order to contribute to a carbon-neutral society, we are aiming for full electrification of our fleet by 2028. In July 2022, we introduced the first three electric vehicles (EVs) to our fleet, and by June 2023, the number has increased to 44, accounting for about a quarter of the total fleet. We will continue to work towards building a sustainable and low environmental impact society.
From the very beginning, the MK Group has been committed to thorough customer satisfaction (CS). At Tokyo MK, we have invited dedicated etiquette instructors to strengthen the service and etiquette education of our employees. We have enhanced our education programs to support multiple languages such as English, Chinese, and Korean, and we are dedicated to providing thorough guidance on safe driving, making safety and comfortable "hospitality" available to our domestic and international customers.
Moving forward, we will continue to fulfill our mission as a part of urban transportation reform, protect the lives of our employees, and take steps toward a brighter future. We kindly ask for your continued support and patronage of Tokyo MK and the MK Group.
Tokyo MK Co.,Ltd.
President Xiang Xinjiang
MK Group's Corporate Philosophy
MK Group's Mission
・Through hospitality filled with love and sincerity,
“Love" refers to the feeling of caring for others, and “sincerity" refers to a heart that is free of deceit and decoration. As the social environment changes rapidly, the form of the services we provide may change, but the most important resource of the MK Group is "our employees," and the "hospitality filled with love and sincerity" provided by our employees will never change.
・we aim to bring warmth to everyone's heart,
We will warm the hearts of all people involved, including customers, business partners, employees, their families, and people in the local community.
・and help realize a colorful society.
Through our services, products, and relationships, we will add color to ordinary daily life and create a society where people can feel affluence, security, and enrichment.
MK Group' s Business Policy
We will continue to provide services from the customer's perspective.
We will respect the personality and individuality of our employees and continue to pursue their happiness.
We will respond quickly to change and continue to take on the challenge of future-oriented business.
We will continue to create an organizational culture that encourages bottom-up challenges.
We will continue to enhance the value of the MK brand by working together as one group.
We will continue to pursue co-existence and co-prosperity with local communities.
We believe that our work is worth doing to the best of our ability.
We believe that we are the driving force behind the company.
We believe that our activities are for our customers.
We must contribute to society.
We must make a healthy profit.
We must pursue learning and character development.
The 6 Fundamentals
Greeting people with a smile and a clear voice
Using polite language
Providing thorough door service
Maintaining a clean appearance
Keeping vehicles clean and tidy
of Safe Driving
Observing traffic rules
Performing multi-step starts
Checking signs thoroughly and the safety of the surroundings when turning right or left
3 Principles of Customer Service Manners
Meeting people with a smile
Being attentive to everything
Appreciating both parties
HIGHEST CUSTOMER SERVICE
Featured in President Magazine
In the special feature article "2014 Companies best Customer Service Ranking" Tokyo MK was selected as the third place in "Other services".
We are very happy to receive such high evaluations from customers.
From now on, we will strive to provide an even better service without being complacent to this current recognition.
WORLD CLASS RECOGNITION
Tripadvisor 2020 Travelers' Choice
Tokyo MK has been recognized with a 2020 Travelers' Choice, based on the consistently great reviews we have earned on the world’s largest travel site.