Thank you very much for your continued support for MK TAXI.
I am Kiyomi Matsubara, the representative of Tokyo MK.
We started our business in 1997 with 84 vehicles, and now, with the support of our customers, we have 271 vehicles in the taxicab business.
We have been committed to ensuring customer satisfaction (CS) ever since we started our business. Inviting our own manners instructor, we have been making efforts to educate our employees on service and manners as well as safe driving. In the early 2000's, we introduced wagon-type cabs that can accommodate many passengers and luggage, which are now widely seen in Tokyo, and we also own more than 60 ultra-luxury vehicles such as Lexus, Mercedes Benz, and BMW. These innovative management strategies have gained us a great reputation among our customers.
In order to achieve the goal of switching all of our vehicles to EVs by 2025, we will make a company-wide effort to promote EVs to realize a sustainable society and further reduce the impact on the environment.
While the business environment surrounding the cab industry is not optimistic, we believe that our mission is to increase employee satisfaction (ES) and continue to pursue the "customer first policy” that Sadao Aoki, our founder, established, and we will continue to work hard.
Although we are currently in the midst of the COVID-19 and are facing a difficult situation that we have never experienced before, we will fulfill our mission as a public transportation company, protect the lives of our employees, and take steps toward a bright future that will come again one day.
We hope that you will continue to support Tokyo MK and the MK Group.
Tokyo MK Co.,Ltd.
President Kiyomi Matsubara
MK Group's Corporate Philosophy
MK Group's Mission
・Through hospitality filled with love and sincerity,
“Love" refers to the feeling of caring for others, and “sincerity" refers to a heart that is free of deceit and decoration. As the social environment changes rapidly, the form of the services we provide may change, but the most important resource of the MK Group is "our employees," and the "hospitality filled with love and sincerity" provided by our employees will never change.
・we aim to bring warmth to everyone's heart,
We will warm the hearts of all people involved, including customers, business partners, employees, their families, and people in the local community.
・and help realize a colorful society.
Through our services, products, and relationships, we will add color to ordinary daily life and create a society where people can feel affluence, security, and enrichment.
MK Group' s Business Policy
We will continue to provide services from the customer's perspective.
We will respect the personality and individuality of our employees and continue to pursue their happiness.
We will respond quickly to change and continue to take on the challenge of future-oriented business.
We will continue to create an organizational culture that encourages bottom-up challenges.
We will continue to enhance the value of the MK brand by working together as one group.
We will continue to pursue co-existence and co-prosperity with local communities.
We believe that our work is worth doing to the best of our ability.
We believe that we are the driving force behind the company.
We believe that our activities are for our customers.
We must contribute to society.
We must make a healthy profit.
We must pursue learning and character development.
The 6 Fundamentals
Greeting people with a smile and a clear voice
Using polite language
Providing thorough door service
Maintaining a clean appearance
Keeping vehicles clean and tidy
of Safe Driving
Observing traffic rules
Performing multi-step starts
Checking signs thoroughly and the safety of the surroundings when turning right or left
3 Principles of Customer Service Manners
Meeting people with a smile
Being attentive to everything
Appreciating both parties
HIGHEST CUSTOMER SERVICE
Featured in President Magazine
In the special feature article "2014 Companies best Customer Service Ranking" Tokyo MK was selected as the third place in "Other services".
We are very happy to receive such high evaluations from customers.
From now on, we will strive to provide an even better service without being complacent to this current recognition.
WORLD CLASS RECOGNITION
Tripadvisor 2020 Travelers' Choice
Tokyo MK has been recognized with a 2020 Travelers' Choice, based on the consistently great reviews we have earned on the world’s largest travel site.