Report of system failure
After midnight on April 19, our vehicle dispatch system server went down, so we could not dispatch until after 2 o'clock. We would like to report that the cause was an error in the equipment inside the base station, and it took time to recover.
Fortunately, although there was no impact on customers who had made reservations in advance, there was a situation where we could not prepare vehicles for customers who wished to use the service during that time period.
We sincerely apologize for the inconvenience. We will check the equipment again and try to prevent recurrence.
We look forward to your continued patronage of Tokyo MK.